VoicePilot + 8x8 AI: Transforming the Future of Business Communications

Artificial Intelligence is no longer an experimental add-on in the world of communications—it’s a core driver of how organisations connect with customers, employees, and partners. At VoicePilot, we’ve partnered with 8x8 to bring the latest generation of Voice AI and CX innovations into our ecosystem, helping Managed Service Providers (MSPs), Enterprises, Call Centres, and Resellers deliver smarter, more human-centric communications at scale.

By combining 8x8’s powerful AI advancements with VoicePilot’s wholesale-first model, partner support, and flexible commercial structures, we give you the tools to differentiate your services, increase margins, and unlock recurring revenue streams.

The Rise of AI in Enterprise Communications

The way people communicate with businesses is changing fast:

• Customers expect instant support, whether they’re calling, chatting, or video-conferencing.
• Enterprises need real-time insights into every conversation to improve decision-making and compliance.
• Service providers are looking for ways to add more value without adding more overhead.

AI bridges these gaps. From transcribing every call in real time to detecting sentiment, to automating repetitive tasksand enhancing supervisor visibility, AI turns voice and digital conversations into a treasure trove of intelligence.

For MSPs, call centres, and enterprises, that means faster resolutions, happier customers, smarter employees—and, ultimately, stronger business outcomes.

8x8 AI: What’s New and Why It Matters

VoicePilot integrates the latest AI innovations from 8x8 into our partner ecosystem. Here are the standout features you can leverage today:

1. Ultra-Accurate, Multilingual Transcriptions

Powered by the latest OpenAI Whisper model, every call can now be transcribed with industry-leading accuracy. Multiple languages and accents are supported, making it easier than ever for global teams to understand, share, and act on conversations.

• No more misunderstandings.
• No more language barriers.
• A searchable record of every interaction.

2. Video-Assisted Customer Support

With Contact Centre Video Elevation, customers can instantly share live video from their smartphone during a support session. Imagine being able to:

• Diagnose equipment issues remotely.
• Walk a customer through a product setup.
• Verify a claim or damage report visually.

This feature not only speeds up resolution times but also builds trust and empathy by making support more personal.

3. Supervisor Workspace for Real-Time Oversight

Supervisors need clarity and control without drowning in dashboards. The new Supervisor Workspace provides a streamlined, customizable view—accessible on desktop or mobile—so managers can monitor live queues, track agent performance, and intervene when needed. It’s oversight without overload.

4. Orchestration Across Multiple AI Bots

Smarter, more efficient customer engagement starts with orchestrating a better way. 8x8 AI Orchestrator will unify and optimise your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.

• Routine inquiries handled automatically.
• Smart escalation when a human agent is needed.
• Flexibility to switch or combine AI vendors as your needs evolve.

Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.

5. Smart Assist and Conversation Intelligence

Every interaction is analysed—100% coverage, not random samples. Agents receive real-time guidance, while managers access post-call insights for coaching, compliance, and quality assurance.

• Spot compliance risks instantly.
• Identify high-performing behaviours.
• Reduce churn by addressing customer frustrations early.

6. Integrated Analytics & AI Toolkit

Beyond raw data, VoicePilot + 8x8 delivers actionable intelligence through sentiment analysis, speech analytics, omnichannel routing, and AI-powered recommendations. For enterprises, this means seeing the bigger picture across thousands of interactions and using it to drive strategy.

Benefits by Audience

For Managed Service Providers (MSPs)

• White-label voice + AI platform you can take to market under your own brand.
• Add high-value services like AI-driven support bots, sentiment tracking, and compliance tools.
• Reduce client churn by delivering the cutting-edge tech they expect.

For Large Enterprises

• Compliance and governance tools for voice, chat, and video.
• Multilingual transcription and sentiment analysis for global teams.
• Video-enhanced customer service that transforms CX.
• Enterprise-grade orchestration across AI and human workflows.

For Call Centres

• AI agents handle repetitive inquiries, freeing humans for higher-value conversations.
• Supervisor Workspace provides real-time clarity on agent performance.
• Accent neutralisation and live video tools improve clarity and satisfaction.
• Faster resolution, lower handling times, and scalable service delivery.

For Resellers

• Ready-to-sell, partner-backed solution without heavy infrastructure investment.
• Recurring revenue from subscription-based AI services.
• Access to VoicePilot’s wholesale-first support model, including billing and portals.

Why VoicePilot is Different

At VoicePilot, we don’t just resell technology—we enable you to build profitable services around it. Our partner-first approach means:

• Flexible commercial models that work for resellers, MSPs, and telcos alike.
• Sales enablement, training, and co-marketing support.
• Local support and billing solutions tailored to the Australian market.
• Access to a wide ecosystem—voice, UCaaS, AI, CX, and compliance—all under one roof.

With VoicePilot + 8x8, you’re not just adopting AI—you’re getting a future-ready communications stack that helps you stand out in a crowded market.

The Bottom Line

AI is redefining how businesses communicate. With VoicePilot and 8x8, you can:

• Make customer service faster, smarter, and more human.
• Unlock compliance and insights from every interaction.
• Equip your teams with tools that drive performance.
• Build new revenue streams through white-label AI services.

Whether you’re an MSP wanting to scale, a large enterprise modernising CX, a call centre chasing efficiency, or a reseller looking for your next big product—VoicePilot + 8x8 is the partnership that delivers.

Talk to VoicePilot today about how to deploy AI-powered voice and CX solutions that grow your business.

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